| Act as One-organizational
alignment workshop |
| Ideal
Audience: |
The executive team or board |
| Summary: |
This workshop will help break down organizational
silos and create synergies to align and motivate your
team to accomplish results together. |
| |
|
| The
customer EXPERIENCE |
| Ideal Audience: |
General |
| Summary: |
This is a fun and interactive workshop
where we share the 10 key steps to immediately enhance
your customer’s experience – a hint: they
spell out the word “Experience”. |
| |
|
| The
9 holes in business |
| Ideal Audience: |
Tradeshow keynote or business executives
in general |
| Summary: |
Utilizing golf as a metaphor we demonstrate
the nine mistakes most businesses make and how to identify
and correct them to improve results. |
| |
|
| Golf
and the Art of Customer Service |
| Ideal Audience: |
Tradeshow keynote or business executives
in general |
| Summary: |
A fast paced keynote presentation about
the five key principles from
the book and how you can implement them in your organization
to
achieve results. |
| |
|
| The
five steps to building a Customer Experience Organization™ |
| Ideal Audience: |
Tradeshow keynote for various industries |
| Summary: |
Customer Experience Organizations™ create
customers for life, increase margins by making price
secondary to the customer experience and increase employee
pride and retention. Learn the 18 questions you must
ask your organization and the five steps to take to
become a Customer Experience Organization™.
|
