Over the past two decades Robert G. Reiss has been at the intersection of strategy and the customer experience. He has personally worked with over 200 organizations, helping some of America’s leaders develop and implement customer centric strategies, and has presented 300 speeches and conducted over 1,000 executive interviews.

His work has been featured on CNBC’s Profiles in America and in numerous publications including The Harvard Business Review.

He is co-author of Golf & the Art of Customer Service and the host of the nationally syndicated weekly radio program, The CEO Show, where he interviews senior executives who have built Customer Experience Organizations™. Robert is currently Chairman of the Board of Interlude Inc., Publisher of Managing Health Today Magazine and a Trustee for Kingsbrook Hospital.

Robert was formerly President of American Society for Training & Development (ASTD) in New York City, and Executive Vice President of The Outsourcing Institute with responsibility for 26,000 global members.

Robert lives in Ridgefield Ct. with his wife Barbara and three children.